A trusted voice at every customer touchpoint
Banks and insurers speak to their customers at important moments: a question about an account, a blocked card, a claim, a new policy or a loan. At each of these moments, the voice that answers conveys security, warmth and professionalism.
Voices & Media Solutions provides voice solutions for every channel in your organisation, from phone support and virtual assistants to corporate, advertising and training communication.
We can support projects involving:
Banks and insurers produce large volumes of voice content and need to update it frequently: new products, rates, opening hours, regulatory notices or service information.
With voice cloning, we create an exclusive voice for your organisation from recordings of a professional voice actor, with consent and a usage licence. That voice can then produce new content quickly, always keeping the same identity.
AI voice can be used for:
Voices & Media Solutions helps you decide when AI voice is the best option and when a professional human voice delivers better results. In many projects, both technologies can be used together.
More and more customers solve their questions with virtual assistants, by phone, in the app or on the website. Many of these assistants use generic synthetic voices, the same ones used by dozens of other companies.
We create your virtual assistant's voice: a distinctive, natural and recognisable voice that conveys the trust customers expect from a bank or an insurer.
We can work on:
The same voice can be used in the assistant, the voice prompts and the phone messages, creating a consistent experience across every channel.
The phone remains one of the preferred channels for banking and insurance customers, especially in urgent or sensitive situations.
We produce clear, well-structured voice prompts, IVR menus and service messages, with professional voices that suit your organisation's profile.
We can produce different versions for:
While they wait, customers can learn about products, digital services or useful information. A well-produced on-hold message reduces perceived waiting time and strengthens your brand image.
We produce on-hold messages with voice, music and sound design, which can include:
Beyond customer service, banks and insurers communicate every day with customers, employees and investors.
We produce professional voice-overs for:
Our network of voice actors lets you choose the right voice by gender, age, tone, style and language.
Banks and insurers serve customers of many nationalities: residents, investors and visitors. We produce voice content in English, Portuguese, Spanish, French, German, Italian and dozens of other languages, keeping the message consistent and, whenever possible, the same voice identity.
Production can include translation, script adaptation, voice-over and audio post-production.
Voice is also essential to make financial services accessible to people with visual impairments or reading difficulties. In line with new European accessibility requirements for banking services, we produce:
We know that in banking and insurance, every voice project goes through legal, compliance and data protection.
If your bank or insurance company needs a voice for its virtual assistant, voice prompts, on-hold messages, campaigns or training content, we can help.
Send us a line from your customer service and we will prepare a demo with two or three possible voices.
Frequently Asked Questions
Yes. We develop voice solutions for financial institutions, insurers and other companies in the sector.
It is the creation of a synthetic voice from recordings of a professional voice actor. The voice keeps your brand's identity and can say any new text.
Yes. We can create an exclusive voice for your brand, under the terms set out in the contract.
Yes. We produce voice prompts, IVR menus, on-hold messages and other content for phone systems and contact centres.
Yes. With an AI voice for your brand, new messages are ready within hours, with no new studio session.
Yes. Voice actors give explicit consent and license their voice, data is processed in accordance with the GDPR, and we support the disclosure of synthetic voices where required by law.
Yes. We produce voice-overs for e-learning, mandatory training and employee training content.
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