Integrated Solutions for Messages on Hold

First Impression: Transform the Phone Service in a Valued Communication Channel with Messages on Hold

Have you imagined the impact that a call put on hold can have on the perception of your brand? More than 70% of business calls are put on hold and that is the moment many clients decide to continue holding… or if they disconnect the call.

The absence of information, or impersonal messages, give an image of disorganization and indifference. A well-structured phone service with welcome, messages on hold or out of business hours messages can significantly improve the client’s experience, projects professionalism and increases call retention.

Why invest on a complete and personalized solution for messages on hold?

1. Professional Communication with the Brand’s Identity

The voice that represents your brand on the phone must be aligned with the values and brand identity. We create messages on hold that transmit confidence, proximity and coherence with the corporative identity.

2. Optimized On Hold Experience

Avoid the awkward silence, call centre music that is the same as any other, or unpleasant noises. On a personalized script of on hold messages it’s included useful information, the company’s highlights, and welcoming messages. We suggest personalised background music, mixed with the messages adapted for calls. Being on hold becomes an opportunity to communicate, inform and secure loyalty.

3. Available information 24/7

Even outside working hours, your client can listen to the automatic messages on hold with business hours, alternative contacts or promotional information. A service that transmits continuous care and professionalism.

4. Total and Flexible Personalisation

We create specific messages on hold for different moments: Initial welcome, on hold, outside business hours, vacation, promotional campaigns or seasonal events. Communication is dynamic and always up to date.

5. Themes and Seasonal Campaigns

Does your company celebrate Christmas or launches Spring Campaigns? We can adapt the messages on hold with festive themes, institutional messages or promotional announcements, all with a tone coherent to the brand.

6. Personalised Sound Environment

We integrate licensed background music, carefully selected based on your business profile. The result? A pleasurable and professional environment for those who call your company.

An Integrated, Personalised and Professional Messages On Hold Service

Voices & Media Solutions offers a complete service for the production of messages on hold, with all the projects phases secured by an experienced team:

Personalised support to define the sound profile of the company
Content (scripts) writing with specialized copywriters
Selection of the ideal voice, with voice over artists native from more than 70 languages
Professional recording in studio, with possibility of live remote recording session in virtual studio to avoid commute.
Sound design and audio post-production with licensed music
Export of the files in the adequate format for your call centre
Technical and commercial support in all the phases of the process

The Ideal Voice for Messages On Hold

Voice over is only one of the elements of our integrated service. We help finding the right voice over artist for each project but also guarantee that the content and global sound of your call are of the highest level of quality. Because it’s not enough to have a good voice, it is necessary to have the right message, in the right tone, at the right time.

Who already uses our integrated solutions for messages on hold?

We work with businesses in different sectors, that recognize the importance of a careful and efficient phone service:

Hotels and Resorts
Restaurants and Restaurant Groups
Thematic Parks and Leisure Spaces
Pharmaceuticals Companies and Labs
Distribution and Logistics Companies
Banks, Finances and Insurance Companies
Consultants and Business Services
Real Estate Businesses and Agencies
Investment and Venture Capital Businesses

The Result: Better Client Experience, Reinforced Brand Image

Personalised messages on hold directly influence the perception of your company and makes part of the client’s journey. A well thought out system reduces call abandonment and transmits an image of excellency and attention to detail.

Are you ready to improve your business’ messages on hold?

Request now a proposal for your integrated solution for messages on hold. Our team is ready to transform your phone service on a strategic and efficient communication channel.

Request HERE your personalized quote.

Messages On Hold