On-Hold Messages
Transform hold time into a professional communication moment
Every second a customer spends on hold when they call your business is an opportunity: to present a service, share your opening hours, reinforce a promotion or simply convey that your company is present and well-organised. A well-produced on-hold message reduces the perception of waiting time, decreases call abandonment and strengthens your brand image. At Voices & Media Solutions, we have been producing custom on-hold messages for over 22 years, for businesses across all sectors in the UK and internationally.
Custom script included: we help write the text tailored to your brand, sector and the purpose of each message.
Professional voice selection: we present male and female voice artists to choose from, with voice samples before recording.
Licensed background music: we suggest options suited to your brand's tone, with no copyright concerns.
Delivery in your system's format: compatible with telephone exchanges, VoIP systems and call centre platforms.
Over 70 languages: multilingual on-hold messages for businesses with international customers.
What type of on-hold message do you need?
- Standard on-hold message: played while the customer waits for an answer. Can include information about services, opening hours, website or current campaigns.
- Welcome message: the first thing a customer hears when they call. Sets the tone of the call and conveys professionalism from the very first second.
- Out-of-hours message: informs customers who call outside business hours and provides opening times.
- Seasonal and themed message: personalised for special occasions such as Christmas, Easter, end of year or specific campaigns.
Themed messages for Christmas, Easter and other special occasions
Special dates are a unique opportunity to bring your business closer to your customers through a personalised and festive message. We produce themed messages for Christmas and end of year, Easter, Mother's Day, Father's Day, company anniversaries, product launches or any other occasion relevant to your business.
Themed messages can include seasonal greetings, information about seasonal promotions, opening hours changes during holiday periods, or simply a warmer and more personal tone that stands out from everyday communication.
How We Work The production process, from start to delivery
- Brief: share your answering needs with us — the number of messages, languages and technical specifications of your system.
- Script: our team drafts a text proposal for approval, or we work from the text you provide.
- Voice selection: we present voice artists suited to your brand profile, with voice samples.
- Music selection: if you want background music, we suggest licensed options suited to the desired tone.
- Studio recording: professional recording with quality control.
- Post-production: voice and music mixing, mastering and file separation.
- Delivery: files in the formats required by your telephone answering system, ready to implement.
FAQs
What is an on-hold message?
An on-hold message is a production combining professional voice recording and background music that plays automatically while a customer waits to be answered on the phone. It can include a greeting, information about services or products, opening hours, current promotions, or background music with a thank-you message for holding. A well-produced message reduces the perception of waiting time, decreases call abandonment and conveys professionalism and care for the customer.
Does the service include script writing?
Yes. Our service is fully managed and includes help with writing the text. Our team suggests scripts tailored to your brand, sector and the purpose of each message. You can also send us a pre-written text and we will adapt it if needed.
Can I choose the voice artist?
Yes. We present a selection of professional male and female voice artists with profiles suited to your company's tone and sector. You can listen to voice samples before making your decision. For multilingual messages, we select native voice artists for each language.
Is background music included?
Yes, if you would like background music. We suggest licensed music options suited to your brand's tone, with no copyright concerns whatsoever. The music is mixed with the voice over and integrated into the final file.
What formats are the files delivered in?
We deliver files in the exact technical formats required by your telephone answering system. Files are converted and compatible with traditional telephone exchanges, VoIP systems, call centre platforms and any other automated answering system.
Can you produce messages in multiple languages?
Yes. We have native voice artists in over 70 languages, enabling us to produce multilingual answering messages. For each language, we select the native voice artist best suited to the message profile.
Do you produce seasonal messages for Christmas and other special occasions?
Yes. We produce themed messages for Christmas, end of year, Easter, Mother's Day, Father's Day, anniversaries, seasons and any other date relevant to your business. Themed messages are an effective way to bring your company closer to customers at special moments.
How long does it take to produce an on-hold message?
For simple projects, we can deliver within 48 hours of script approval and voice selection. For more complex projects, such as multilingual messages or multiple files, the timeline is agreed during the initial brief.
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Professional Voice Bank
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Professional Voice Bank
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