Professional IVR Voice Guides

Professional production of voice guides for IVR automated telephone answering systems

IVR voice guides (Interactive Voice Response) are the set of voice messages that structure a company's automated call answering: the welcome message, options menus, call routing messages, action confirmations and all other vocal interactions that guide the customer through the system. A well-produced voice guide makes automated answering clearer, more efficient and more aligned with the brand identity. At Voices & Media Solutions, we have been producing IVR voice guides for over 22 years, for businesses across all sectors in the UK and internationally.

Fully managed service: professional or AI voice selection, recording, audio post-production, file separation and delivery in your system's format.

Voice consistency: all messages are recorded by the same voice artist, maintaining coherence throughout the customer experience.

Over 70 languages: multilingual voice guides for systems with multi-language customer service.

ISO 9001 certified company: rigorous quality control across all projects.

Compatible with all systems: audio files in the exact formats required by your answering system, ready to implement.

What are IVR voice guides and what are they for

IVR stands for Interactive Voice Response — the system that automatically answers incoming calls to a business and guides the customer through a set of options and actions. Voice guides are the voice messages that make up that system:

Welcome message: the first message the customer hears when they call, with a greeting and company introduction.
Options menu: "Press 1 for Sales, press 2 for Customer Support..." The structure that directs the customer to the right department.
Call routing messages: "Your call is being transferred to..." or "Please hold while we connect you."
System messages: action confirmations, navigation instructions, error or unavailability messages.
Closing messages: information about opening hours and alternative contact options outside business hours.
Information messages: when the call is routed to provide specific information related to the customer's account, profile or a current promotion.
On-hold messages: played while the customer waits for an operator.

IVR Voice Guides — Compilation

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Welcome Message — 3 languages

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Welcome Message with Options Menu

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A complete service, from script to implementation

Producing quality IVR voice guides requires more than simply recording phrases into a microphone. It is necessary to understand the architecture of the answering system, plan the message structure, ensure voice and tone consistency across all files and deliver everything in the exact technical formats required.

Architecture analysis and scripts: we receive information about your system's structure and can help draft the text for all messages, using clear language aligned with the brand identity.
Voice selection: we present male and female voice artists suited to the company profile, with voice samples.
Studio recording: all messages recorded by the same voice artist, ensuring consistency throughout the voice guide.
Post-production and file separation: each message individually processed, with correct audio levels and in the required technical formats.
Delivery and support: files organised and ready to implement, with technical support during integration.

Automated answering in multiple languages

Companies with international call flows or answering systems that offer language selection need voice guides recorded by native voice artists in each language. Voices & Media Solutions has native voice artists in over 70 languages, enabling us to produce complete multilingual IVR systems from a single point of contact.

Experience in high call volume sectors

Call centres: voice guides for high-volume answering systems with multiple menus, departments and languages.
Banking and insurance: answering systems that convey trust and efficiently route callers to the right service.
Healthcare: clinics and hospitals with clear, reassuring messages for patients and families.
Retail and distribution: answering systems updated frequently for campaigns and promotions.
Telecommunications and technology: technical and precise voice guides for customer support systems.
Public institutions: clear and accessible answering systems.

Request a quote for your company's IVR voice guides.

What is an IVR system and what is it for?

IVR stands for Interactive Voice Response — the system that automatically answers incoming calls to a business and guides the customer through options menus and routing messages. IVR voice guides are the voice messages that make up that system: welcome messages, options menus, routing messages, informational messages, confirmations, on-hold messages and closing messages.

What is the difference between IVR voice guides and on-hold messages?

On-hold messages are played while the customer waits for a human operator, usually with background music and company information. IVR voice guides are the structured set of messages that make up the automated answering system: the welcome message, options menus, routing messages and all other interactions that guide the customer through the system. An on-hold message may form part of the IVR answering system.

How many messages are needed for an IVR system?

It depends on the complexity of the answering system. A simple system may have just four or five messages. A more complex system, such as that of a call centre, may have dozens or hundreds of messages.

Are the files compatible with our system?

Yes. We deliver files in the exact technical formats required by your system, whether traditional telephone exchanges, VoIP systems, call centre platforms or any other automated answering solution.

Can you produce voice guides in multiple languages?

Yes. We have native voice artists in over 70 languages, enabling us to produce complete multilingual IVR systems. We deliver files organised by language and message, ready to implement in the language selection system.

Do you guarantee voice consistency across all messages?

Yes. We ensure that all messages in an IVR system are recorded by the same voice artist, in sessions organised to guarantee consistency of tone, rhythm and audio level throughout the customer's interaction with the answering system.

Is it possible to update individual messages without re-recording everything?

Yes. We keep a record of the voice artist and technical specifications for each project, enabling us to update individual messages without needing to re-record the entire guide, ensuring continuity and coherence.

Clients