Your telephone answering system is often the first direct point of contact between your company and a customer. What the customer hears in the first few seconds defines their perception of your brand. A professional message, with the right voice and the right words, transforms that moment into an opportunity to communicate, inform and build loyalty. At Voices & Media Solutions, we have been producing telephone answering messages for over 22 years, for businesses across all sectors, in the UK and internationally.
You do not need to worry about any technical detail. We handle the entire process:
Over 22 years of experience in telephone answering messages for businesses in the UK and internationally.
Native voice artists in over 70 languages for companies with multilingual customer service.
ISO 9001 certified: rigorous quality processes across all projects.
Delivery in any format: compatible with all telephone answering systems on the market.
Seasonal messages for special dates: Christmas, Easter, end of year and other occasions.
Also available with AI voice over: custom voice for companies that need to update messages frequently or produce large volumes of IVR files.
Depending on your company's needs, we offer two distinct services that can be used together or separately:
For most telephone answering messages, human voice over is the choice that guarantees the greatest naturalness, emotion and impact. However, for certain situations, AI voice over may be the most efficient solution:
FAQs
Professional telephone answering messages are personalised voice recordings, produced by professional voice artists, played during automated call answering. They include welcome messages, on-hold messages, call routing messages, closing messages and voice guides for IVR systems. At Voices & Media Solutions we offer a fully managed service: we help write the scripts, select the voices, handle the recording, post-production and delivery of files in formats compatible with any telephone system.
The cost depends on the number of messages, the number of languages, the need for licensed background music and the complexity of the answering system. We do not publish price lists because every project is different. Contact us and we will send a quote.
Yes. We have native voice artists in over 70 languages, enabling us to produce multilingual answering messages for companies with customers across multiple markets.
Yes. We deliver audio files in the exact formats required by your answering system, whether a traditional telephone exchange, a VoIP system, a call centre platform or any other system.
Yes. Many clients update their messages regularly for seasonal campaigns, opening hours changes or new promotions. As we keep a record of each client's voices and preferences, updates are quick and maintain consistency with previous messages.
Yes. In addition to traditional human voice over, we also offer the production of answering messages with AI voice, with a custom voice or voice cloning. The option to record telephone answering messages with synthesised voice is recommended for companies with large volumes of IVR files, that need to update messages frequently, or that want their own institutional voice available at any time.
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