Voicemail, Greeting, and On Hold Message

Phone service is the key to any company’s success. At Voices & Media Solutions, we are specialists in the production of phone service messages for companies with personalized voicemail, greeting, and on hold messages.

Personalized voicemail, greeting, and on hold messages for phone service

The Voices & Media Solutions is specialist in the production of voicemail, greeting, and on hold messages and professional voice over for the phone service of the companies’ phone central and IVR systems. We have produced multilanguage voice over, voicemail, greeting, and on hold messages, intuitive option menus, and informative out of business hours messages for over 20 years. We have fitting solutions for the need of each client for virtual phone centrals or call centres.

Kinds of personalized voicemail, greeting, and on hold messages for phone service

Choose the best option of personalized messages for the phone service of you company:

Greeting messages with option menu

First impressions are crucial. Greeting messages with option menus will pick up the calls for your company, with a pleasant voice, and give the redirection options for the departments available for service. After selecting the desired option, the call will be redirected and answered by the department.

On Hold Messages

From the moment the call is answered by the telephone system and put on hold, the clients and partners will hear a personalized message, with a pleasant voice, background music and creative scripts with institutional or promotional messages. On hold time does not need to be a monotonous experience. Transform this moment in a branding opportunity with our on-hold messages.

Closing or out of business hours messages

After the companies’ business hours, provide an informative message to the callers. It can be the business hours schedule, thanking the call and even indicating the caller another available phone number or follow the instructions on the website. Do not let your client thinking that they were not serviced.

Vocal Guides IVR

Vocal guides IVR are personalized phone service messages used in the call management systems IVR – Interactive Voice Response- that are still voicemail, greeting, and on hold messages, but with other interactive or informative possibilities, normally used on contact centres.

On Hold Message

Personalized on hold message is a strategic resource for companies that can have some functionalities:

• Holding the call: The on-hold time goes beyond using a song and giving information. The finality of voicemail, greeting, and on hold messages is for the people who are calling the company to not hang up the call and feel like they fit into the company.
• Ending with the silence or “elevator music”: Occupying the on-hold time with relevant information instead of letting the client in silence or listening to old annoying songs that can lead to the client to hang up.
• Selling opportunity: With voicemail, greeting, and on hold messages, you have a channel to introduce products, services, useful information, divulge the website, or other important contacts.

At Voices & Media Solutions we help our client to produce their personalized voicemail, greeting, and on hold messages with voice over artists suggestions, personalized script, translation, and the scheduling of the recording in studio.

Listen here to some examples of on hold messages:

The importance in investing in voicemail, greeting, and on hold messages for phone service

The excellency of the companies’ phone service is a crucial pillar to ensure satisfaction, trust, and give a good impression to the client or business partner that is calling the company.

It is more often that we hear machines substituting the personalized voicemail, greeting, and on hold messages. Most of the times, this leads clients to give up and contact another company.

Voices & Media Solutions’ personalizes phone service messages, whether for voicemail, greeting, and on hold messages, or informative messages, do not substitute a humanized service, but the on-hold time can be used to give greetings in the company’s name, indicate that the call is on hold, and transmit useful information regarding products, and services. In case the company is closed, inform of the business hours and schedule.

Do not let your client in silence or with the impression that you do not take calls. Contact our team and we will help with the conceptualization of the voicemail, greeting, and on hold messages for your company.

Count on the Voices & Media Solutions with your company’s voicemail, greeting, and on hold messages.

Voicemail, greeting, and On Hold messages for Call Centers

Service Company’s, for example: banks, insurance companies, distributors, telecommunications, and all that require constant service to their consumer, normally use personalized messages – Voicemail, greeting, and On Hold messages – that guide the caller through an option menu until the call is picked up by the right collaborator or their problem is solved.

At Voices & Media Solutions we produce Voicemail, greeting, and On Hold messages for phone service with speed and efficiency, with professional voice over artists, in all necessary languages, studio recording and the delivery of the messages in the required formats. In case the Voicemail, greeting, and On Hold messages need background music, the Voices & Media Solutions provides their music library to mix with the voice overs.

How we work

At Voices & Media Solutions we help clients to produce their personalized voicemail, greeting, and on hold messages with:

• Suggestion of professional voices from the Voices & Media Solutions’ voice over artists bank, according to the Company’s profile.
• Personalized scripts for voicemail, greeting, and on hold messages.
• Translation to other languages.
• Recording in studio audio.
• Production, recording, editing, mixing, and mastering of the audio.
• Pleasant background music and thematic, for example, for Christmas and New Years.
• Delivery of specific formats for the implementation of voicemail, greeting, and on hold messages on phone service systems.

After the voices are selected by the client and the final scripts are delivered, we are ready to begin the recording of the Voicemail, greeting, and On Hold messages with the selected voice over artists.

The recordings will be edited according to the script, mixed with background music. Finally, the Voicemail, greeting, and On Hold messages will be sent to the client for approval.

Thematic Voicemail, greeting, and On Hold messages for phone service

During the holidays at the end of the year, is it nice to take advantage of the time on hold during calls to wish merry Christmas and happy new year to clients and partners with thematic voicemail, greeting, and on hold messages.

At Voices & Media Solutions we produce Voicemail, greeting, and On Hold messages for Christmas and New Year recorded by professional voice over artists, mixed with thematic Christmas and New Year songs.

Listen here to some examples:

You can also personalize the Voicemail, greeting, and On Hold messages according to the seasons, with inspiring background music, to promote seasonal products and services or the launch of new products, to impulse the time on hold for telephone service.

Speak with our team, we have the best suggestions for Voicemail, greeting, and On Hold messages for the phone service of your company.